Refund and Returns Policy
Return & Refund Policy
At SNG eMART, we strive to ensure customer satisfaction. If you are not happy with your purchase, please review our return and refund policy below.
1. Return Policy
- Returns are accepted within 2 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Some items (such as perishable goods and personal care products) are non-returnable.
2. Refund Process
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be processed within 5-7 business days.
- Refunds are issued to the original payment method only.
3. Exchange Policy
If you need to exchange an item, please contact us within 2 days of receiving your order.
4. Contact Us
For return requests, email us at support@sngemart.com.